Frequently Asked Questions

How do I schedule an appointment?

Call us at 703-339-2266 or speak with one of our live-chat representatives. You may also request an appointment after receiving a free estimate through our website.

How far in advance should I schedule my appointment?

Same-day service may be available depending on the time of your request, glass availability, your location, and the type of service needed. If same-day service is unavailable, we can typically schedule your appointment for the following business day.

What information do I need to request a quote?

Please provide:

• Your vehicle’s year, make, and model—or VIN

• The city where the service will take place

• The type of repair or replacement needed

• Details about the location and extent of the damage, if applicable

Having your VIN available can help us identify the correct glass and provide a more accurate quote.

What information is needed to discuss insurance coverage?

Please provide the name of your insurance company and your deductible amount. Additional policy or claim information may be requested if we assist you with the claim process.

What information do I need to schedule an appointment?

We will need the vehicle and service information provided for your quote, along with your:

• Full name

• Phone number
  

• Preferred appointment date and time

Our representative will confirm the details and provide any additional instructions.

What is the difference between an online estimate and a quote from a representative?

Our online quote generator provides an estimated price based on the vehicle and service information entered. Because certain materials, labor requirements, features, or parts may not be included, the online amount is not a final quote.

A representative can verify the exact glass and service requirements for your vehicle and provide a more accurate quote that includes applicable materials and labor.

What should I bring to my appointment?

Please bring your vehicle and any insurance or claim information related to the service. If you plan to wait at our location, feel free to bring a laptop, book, or anything else you would like to use while the work is completed.

Do you have a waiting room?

Yes. Our waiting area is equipped with complimentary Wi-Fi for your convenience.

How long does a windshield or door-glass replacement take?

Service time varies depending on the vehicle and type of replacement. Most windshield and door-glass replacements take approximately one hour, although some vehicles may require additional time.

Your technician will also let you know if the vehicle needs to remain stationary for a certain period after installation before it is safe to drive.